Terms and conditions

TERMS AND CONDITIONS

The online store PETLINE.EE (hereinafter referred to as the Online Store) is owned by PETLINE OÜ (registration code 12565606), located at 81 Peterburi tee, 13816 Tallinn.

Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.
The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the Webshop directly next to the product.

Forming the order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:

Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
Latvian bank payments: Swedbank, SEB, Citadele and Luminor
Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor
PayPal
Direct bank transfer

NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page.
Payments are mediated by Paysera LT UAB. Payment is made outside the Webshop in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Paysera LT UAB. The seller does not have access to the customer’s bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store’s current account.
The owner of the online store is the controller of personal data and transfers the personal data necessary for making payments to the authorized processor montonio.com Montonio Finance UAB.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

Delivery
Goods are sent to the following countries: All European countries
To receive the goods, the buyer has the following options:

SmartPost Estonia, SmartPost Finland
Omniva Estonia, Omniva Latvia, Omniva Lithuania

The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 10 calendar days.
In exceptional cases, you have the right to deliver the goods within 30 calendar days.

Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
NB! Depending on the products, the buyer may not have the right of withdrawal, in this case the corresponding products and services must be listed and they must meet the conditions listed in § 53 (4) of the Estonian Debt Law Act.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics, and functioning of the goods in a way that is allowed to test the goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics, and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which can be found :here: and send it to the e-mail address hello@petline.ee within 14 days of receiving the goods at the latest.
The cost of returning the goods is borne by the buyer, unless the reason for the return lies in the fact that the product to be returned does not correspond to the one ordered (e.g. a wrong or defective product).
The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.
The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

The right to file a claim
The online store is responsible for the non-compliance or deficiency of the goods sold to the buyer with the contractual conditions, which existed already at the time of delivery of the item and which appear until within two years, from the delivery of the goods to the buyer. During this 1 year from the handing over of the thing to the buyer, it is assumed that the defect already existed at the time of handing over the thing. It is the Webshop’s responsibility to refute the corresponding assumption.
In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to the address hello@petline.ee or by calling +372 5200 296.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing and personal data processing
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.
The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Resolution of disputes
If the buyer has complaints about the Online Store, they must be sent by e-mail to hello@petline.ee or by phone: +372 5200 296.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.