Shipping & Returns
Shipping
We aim to deliver your orders quickly and conveniently.
Courier services:
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Omniva (Estonia, Latvia, Lithuania)
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Smartposti (Estonia, Finland, Sweden)
Delivery times:
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Estonia: 1–3 business days
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Latvia & Lithuania: 2–5 business days
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Finland & Sweden: 3–7 business days
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Other European countries: 5–12 business days depending on the region
Shipping costs:
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Calculated at checkout depending on courier and destination
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Free shipping is available during promotional campaigns
After your order is shipped, you will receive confirmation and a tracking code.
Returns & Refunds
You may return your order within 14 days of receiving the goods.
Returned products must be unused, unopened and undamaged in their original packaging.
Return costs:
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If you return the product for personal reasons (changed mind, wrong product ordered), return costs are paid by the customer
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If the return is due to our mistake (wrong, defective or damaged product), we cover all costs
Return procedure:
Contact us at info [at] petline.ee with your order number and reason for return.
We will provide return instructions and the warehouse address.
Refunds are issued within 14 days after receiving the returned goods, using the original payment method.
Important Notes
Please check the parcel upon delivery. If the package is damaged, note it with the courier or inform us immediately.
In case of our mistake, we will cover all return and re-shipping costs.